Refund policy

Cancellation, Returns & Refunds
Last updated: [21 Sep 2025]

Contact us
To request a cancellation or a return, WhatsApp us at +91 99105 06242 or email sajoribyseema@gmail.com. Please include your Order ID in all messages.

1. Cancellation

  • You may cancel an order within 24 hours of placing it by contacting us on WhatsApp (+91 99105 06242) or by email (sajoribyseema@gmail.com) with your Order ID.

  • If the order has already been shipped or fulfilled, it cannot be cancelled. In that case please follow the Returns procedure after delivery (if eligible).

  • If you paid online and your cancellation is accepted, we will process a full refund to the original payment method as described in the Refunds section below.

2. Returns (how & eligibility)

  • Return request window: To request a return, you must contact us within 24 hours of delivery (WhatsApp or email) and provide your Order ID and clear photos showing the item’s condition.

  • Item condition: Returned items must be unused, unworn, with original tags and packaging intact. A valid proof of purchase (order ID or invoice) is required.

  • How to request: Email sajoribyseema@gmail.com or WhatsApp +91 99105 06242 with:

    • Order ID

    • Reason for return

    • Clear photos of the product (showing condition)

  • We will review your request and respond within 48 hours with return approval and instructions. Items sent back without prior approval will not be accepted.

3. Exchanges

  • We do not offer exchanges. If you want a different item, please return the original (per the return process) and place a new order for the desired product.

4. Return shipping & who pays

  • If the return is due to our error (damaged/incorrect item), we will provide a return shipping label and cover return shipping.

  • If the return is for customer preference (change of mind, size, etc.), the customer is responsible for return shipping costs unless stated otherwise.

  • If a prepaid return label is provided but the return does not meet eligibility criteria on inspection, we reserve the right to deduct return shipping costs or refuse the refund.

5. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, contact us within 24 hours of delivery with photos and your Order ID. We will arrange a free return and either resend the correct item (if available) or issue a full refund.

6. Refunds (timeline & process)

  • Once we receive and inspect the returned item, we will notify you of approval or rejection of your refund.

  • Refund processing time: We aim to complete refunds within 10 business days from receipt and approval of the returned item. This timeframe includes courier transit (if applicable) and payment gateway/bank processing time.

  • Refunds are issued to the original payment method. For COD orders, refunds will be processed after settlement from the courier/Shiprocket and may therefore take longer; any courier/settlement adjustments will be reflected in the final refund.

  • If more than 15 business days have passed since your refund was approved, please contact us at sajoribyseema@gmail.com.

7. Non-returnable items

The following items are not eligible for return unless they are damaged or defective:

  • Personalized or custom-made jewelry

  • Items purchased on sale or during promotional offers (unless otherwise stated)

  • Gift cards

  • Any item which clearly shows signs of wear, misuse, or not returned in original condition

If you are unsure if your item is eligible, please contact us before returning.

8. Partial refunds & deductions

  • If an item is returned in a condition that does not meet our return policy (missing tags, used, damaged by customer), we may issue a partial refund after assessing the item. We will inform you of any deductions before processing.

9. Returns address

Please do not send returns until you receive return approval and instructions from us. Returns must be sent to the address provided in the approval email (or to the following address if applicable):
[INSERT RETURN ADDRESS]

10. Other notes

  • Items sent back without prior authorization will not be accepted.

  • Keep tracking information for the return shipment until refund is processed.

  • We reserve the right to update this policy; changes will be posted here with a revised “Last updated” date.